Digital Infrastructure & IT/ITES Consulting
For an ITES based data/records management organization
5-Year 100% Growth Leadership: Guided business to 100% topline growth YOY over 5 years as profit center P&L responsibility, strategic planning, transformational change, business development, sales/account management leadership, corporate financial management, new business line startups.
Fortune 500 Client Transformation: Delivered integrated/customized services for Fortune 500/BS 1000 clients – customer satisfaction indicators, balanced scorecard reviews, Six Sigma quality processes, MNC banking/BS/SOX audit compliance, complex technology platform migrations.
Global Operations & Technology Build: Directed international expansion across multiple countries, technical operations with 3G networking/LAN TCP/IP, Oracle/Tally/MS Office platform, O’Neil software,, customer interface, and technology back-end project management.
For an ITES e-learning organization of over 700 employees
4X Growth Business Leadership: Drove company topline fourfold growth – strategizing, benchmarking, budgetary systems, capital resource management, operational efficiency, legal/contractual compliance, customer interface management, profit center development.
E-Learning Platform Architecture: Developed solutions for private corporates, public sector, government – VSAT deployment, customized course admin, synchronous learning, evaluation/feedback, group interaction, adaptive testing, content systems (HTML/XML, Java Applets/Servlets/JSP/EJB, Oracle/MSSQL/MySQL).
Sales & Process Excellence: Built All-India customer database + Mumbai telemarketing cell, customer satisfaction indicators, business review process, sales force training rollout, sales presentation kit, ISO 9001 certification, project management/business development systems.
For a startup:
Technical Operations Direction: Directed technical operations from consulting basis—implemented 3G offsite networking + LAN connectivity, wireless management (802.1x authentication, auto-config, preferred networks, public hotspot location), Ramco ERP/Tally/Producteev/Greytip/MS Office integration.
Operations Infrastructure Build: Developed SOPs/training rollouts, equipment purchasing/commissioning, 3PL appointments, vendor development/tracking, production ramp-up/run-in for commercial production.
Commercial Scale Excellence: Drove COGM/margin improvement, packaging development, formulation management, productivity enhancement, core values development, and team motivation.
For an IT management organization with Tier III Data Centre
Infrastructure & Technology Leadership: Directed Tier III Data Centre operations as Board Director – custom software development, web/mobile app development, system enhancement/maintenance, application testing/migration, product development, business intelligence processes and expansion for services to over 100+ clients.
Integrated Digital Solutions: Deployed SEO/SEM, technology outsourcing, integrated solutions across strategic planning, board interaction, operations, marketing, finance/accounts, audit compliance/certification.
End-to-End Business Operations: Oversaw PPC/purchase/stores, product development, sales, installation/commissioning, client management, logistics, after-market services across all business functions.
For a Global leader using state-of-the-art IT
Sales Process Automation: Conducted gap analysis and process re-engineering for business development—developed electronic reporting suite (profile cards, weekly planner, major prospect report, commitment monitor, weekly sales report), sales leadership model, stage goals/activity program.
Nationwide Customer Automation: Managed customer automation and telemarketing across country (metros focus) using SPS/TSM software in DOS environment, deployed SPS networking with 2G offsite/LAN connectivity + modems (Btrieve) across 200+ customer locations for track & trace, AWB preparation, reporting, messaging.
Global Billing Integration: Ensured external billing/transport collect billing integration with Global Billing system in Informix environment.
For a Global Cyber Security Company’s India Launch
India Market Launch: Advisory services/reports and India Entry Strategy Plans including Market Study, Competitor analysis, Business Development Strategy, P&L and Investment projections.